Alternative Dispute Resolution
HCL facilitate access to accredited mediators who can help you find alternatives ways to settle your dispute.
Specialising in all matters involving Corporate Risks and also Personal Injury, our lead mediator has mediated on a wide range of disputes including but not limited to Commercial Contracts, Landlord and Tenant, Professional Indemnity, Property, Partnership and boundary disputes.
Claims Handling Review
Our Claims Handling Review conducts a ground up assessment of your current claims handling service and provides an objective and quantified report on service efficacy, performance of your supplier, cost and any opportunity for revenue generation.
Data Analytics
We believe that good data tells an important story of the business and the risk. At HCL we can work with you to extract the maximum benefit from your or your client’s data to identify trends and emerging risks.
Financial Audits
The cost of claims to your business can be high, either directly or indirectly, through excesses and deductibles or by premium increases. This is why it is critical to understand and manage the cost of claims settlements wherever possible.
Loss Scenario Testing
Loss Scenario testing provides a review of internal and external processes dealing with specific and potentially complex losses.
Major Incident Protocols
When a major incident occurs it’s crucial that you know who is doing what and when. Our Major Incident Protocols define roles, responsibilities and timelines for dealing with the insurance aspect following a significant incident.
Process Audits
At HCL we provide an independent targeted audit of claims files and process, focusing on adherence to SLAs, KPIs, efficacy and cost of claims handling.
Rehabilitation
Early intervention and access to rehabilitation can aid in claimant recovery and reduce cost. HCL will work with you to select a rehabilitation provider, who will provide you with a flexible, and where required, white labelled intervention solution which will reduce claims costs.
Review of ‘in house’ claims ops
Our review conducts a ground up assessment of your current claims handling service and provides an objective and quantified report on service efficacy, performance of your team, cost and any opportunity for improvement and any revenue generation.
