In house claims teams – simply the best?

Is your in house claims team performing at it’s best? Many organisations not only choose to take the cost of smaller attritional losses on their P&L, but also choose to handle those claims themselves, in house. Handling claims in house does not suit every organisation but sometimes, for some,  the advantages can outweigh the drawbacks. […]

Performance is more than a KPI

If you use a TPA or outsourced claims handling organisation, how do you measure performance?   Performance and value are more than KPIs and SLAs. There can be no doubt that they have a place in any contract, however, relying only on these two methods of measuring performance and value can inhibit both the client […]