Your claims department may be a hidden asset. Claims teams are one of the most important services and touch points for clients. They often engage with the client as much, or even more than the client service teams and sometimes, with different people within the business. This provides an ideal platform for them to spot […]

Increasing your touchpoints with clients, embedding your relationships. Investing time with clients and building relationships, outside of the normal day to day transactional space, can create opportunities to demonstrate how you add value to your client and their business. Professional service firms are increasingly looking for ways in which they can increase the number of […]